Privacy Policy
Chandler E‑Store Privacy Policy
Our Commitment to Your Privacy
Chandler is committed to protecting your personal information while you use our e‑store. This Privacy Policy explains the information we collect, how we use it, how it may be shared, and how we keep it secure. By using our e‑store, you agree to this Policy.
Information We Collect
We may collect personal information when you:
- Create an account
- Place an order
- Contact customer service
- Use our website or mobile applications
- Participate in reviews, surveys, or promotions. This may include your name, contact details, shipping information, order history, account details, device information, and preferences. Payment details are handled securely by authorized processors—we do not store sensitive payment data.
How We Use Your Information
Your information helps us:
- Process and deliver orders
- Manage your account
- Provide customer service
- Send order confirmations and update
- Improve site functionality and your experience
- Prevent fraud and maintain security
Cookies and Website Data
Cookies help us improve your shopping experience by remembering preferences, analyzing site traffic, and providing personalized content. You may adjust cookie settings in your browser at any time.
Sharing Your Information
Chandler does not sell or rent your personal information. We may share information with trusted partners who help support our e‑store operations, such as payment processors, shipping carriers, technical service providers, and fraud‑prevention partners. Information may also be disclosed if required by law.
Protecting Your Information
We use secure technology and administrative safeguards such as encrypted connections, access restrictions, firewalls, authentication controls, and monitoring. Chandler will never request your password by email, phone, or text message.
Account Registration
Creating an e‑store account allows you to track orders, view order history, save shipping information, manage reward points (if applicable), and update your profile. This information helps personalize your shopping experience.
Email Preferences
If you subscribe to marketing emails, you may receive promotions, new product announcements, or updates. You may update your subscription preferences at any time through your account settings. Transactional emails will still be sent when necessary.
Retention of Information
Personal information is retained only as long as needed for operational, legal, or security purposes. When no longer required, it is securely deleted or anonymized.
Contacting the Privacy Office
If you have questions about your privacy or this Policy, contact our Privacy Officer: Email: [email protected] Phone: 506‑632‑7777 Mail: Attn: Privacy Officer, J.D. Irving, Limited, 300 Union Street, Saint John, N.B., E2L 4G7
Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted with the updated effective date.