Return Policy
Return Policy
Overview:
• All items being returned to Chandler require a Return Authorization number prior to the goods being returned.
• Items received via a shipping method without a Return Authorization number will be refused and returned to the sender at their cost.
• If you are not satisfied with your purchase, it can be returned via the original receipt method or in person at any of our Chandler branches within 30 days of invoice date with the original invoice. Items after this time are subject to a manager’s approval and may be subject to a restocking fee.
• Special Order items are subject to a 25% restocking fee and require a Return Authorization number prior to being returned to Chandler.
• Items being returned must be in the original packaging and condition
• Your refund will be processed when the item being returned has been received by Chandler, for credit card purchases the refund receipt may take up to 5 business days depending on your banking institution.
• Customized or Altered items are non-refundable.
• Delivery charges and fuel surcharge fees are non-refundable.
In Person Returns:
• Returns can be made at any Chandler Branch withing 30 days from invoice date for stock items.
• Return Authorization number will be issued in the branch taking receipt of the goods.
Shipping Returns:
Stock Items:
• Contact Chandler Customer Service to request a return authorization number:
o Phone: 1-800-363-9611
o Email: [email protected]
• You will require your original invoice number and the items to be returned identified for orders with multiple items and the reason for the return request.
• Return Authorization numbers will be issued within 1 business day and a Return Authorization form will be emailed to you to include with your return.
• Return shipping costs for undamaged/non-defective items is the responsibility of the customer.
Special Order Items:
• Contact Chandler Customer Service to request a return authorization number:
o Phone: 1-800-363-9611
o Email: [email protected]
• You will require your original invoice number and the items to be returned identified for orders with multiple items and the reason for the return request.
• Approval for return of special-order items is required; if approved, Return Authorization numbers will be issued within 3-5 business days and a Return Authorization form will be emailed to you to include with your return.
• Return shipping costs for undamaged/non-defective items is the responsibility of the customer.
Return Policy
Damaged Or Defective Returns:
Damaged Returns:
If you receive an item that is damaged:
• Contact Chandler Customer Service to request a return authorization number:
o Phone: 1-800-363-9611
o Email: [email protected]
• You will require your original invoice number and the items to be returned identified for orders with multiple items and the reason for the return request.
• Require a picture of damage, subject to review.
• Credit will be issued for damaged item and replacement product will be shipped as soon as inventory is available.
Defective Item Returns:
If you receive an item that is defective:
• Contact Chandler Customer Service to request a return authorization number:
o Phone: 1-800-363-9611
o Email: [email protected]
• You will require your original invoice number and the items to be returned identified for orders with multiple items and the reason for the return request.
• Require a picture of defect, subject to review.
• Defective items more than 30 days from invoice date for return will be warrantied by the manufacturer and are subject to their review prior to credit being issued.
Order Error:
If you receive an item(s) that is incorrect:
• Contact Chandler Customer Service to request a return authorization number:
o Phone: 1-800-363-9611
o Email: [email protected]
• You will require your original invoice number and the items to be returned identified for orders with multiple items and the reason for the return request.
• Return Authorization numbers will be issued within 1 business day and a Return Authorization form will be emailed to you to include with your return.
• Credit will be issued for the item that you were charged for initially and the correct item(s) re-ordered, shipped and billed.